Delete your Kwamua account

In the app

Open the Kwamua app, go to the Profile tab, scroll to the bottom and tap Delete my account. Enter your password and confirm. This cannot be undone.

You need to finish or cancel any booking that is still open before you can delete your account.

If you cannot use the app

Email [email protected] from the email address on your account with the subject "Delete my Kwamua account". We will confirm it is you and delete the account, normally within 30 days.

What happens to your data

• Removed straight away: your name, email address, phone number, profile photo, and (for providers) national ID number, ID document, business name and bio. You are signed out on every device, and push notification registrations are removed.
• Providers stop appearing in search.
• Kept without your name: bookings, their chat messages and reviews stay on the other person's record for dispute resolution and safety, shown as "Deleted user". Payment records are kept as long as accounting and tax law require.